Enhanced Case Management (ECM) | Wolters Kluwer Financial Services OneSumX
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OneSumX for Enhanced Case Management

  • As the investigative/case management application in the Wolters Kluwers OneSumX for Enhanced Case Management (ECM) is designed specifically for financial crime control. It offers financial crime control professionals an intuitive experience right out-of-the-box and, as such, lower configuration costs as well. The solution is also capable of operating on a standalone basis, or integrated with any of our Financial Crime Control modular solutions.

    OneSumX for ECM functionalities include:

    • Data integration: Investigations are often data-intensive and time-consuming. They require investigators to review customer information, transactions and account activity from many different core systems to form the clearest possible picture of suspicious events. ECM can integrate data into a unified data model from disparate core systems through the open architecture of the OneSumX Financial Crime Control solution. It can also establish linkages between different entities, e.g. between customers and accounts, and present them to investigators contextually within cases and reports. This functionality enables investigators to be more productive and reduces the burden on IT for support.
    • Centralization of multiple case types: Across a financial institution, there are many types of fraud and unlawful activity that require investigation, e.g. payments fraud, checking fraud and employee fraud. ECM can be configured to support multiple investigation types and templates, as each one may require different information to be collected.

      Workspaces can also be configured so that only users within a given workspace can make updates to alerts or cases assigned to them; for instance, if they are assigned by fraud type. Centralizing all investigations in this manner has the added benefits of enabling better management oversight, and ensuring greater communication and information sharing across different departments and workgroups. For example, an investigator can see what other cases may exist for a given customer, i.e. showing the aggregate, or ongoing activity of the customer. Such consolidation can contribute to better investigations and, with that, minimized financial losses, better regulatory compliance and minimized reputational risk.
    • Workflow: ECM has fully configurable workflow to support an institution's organizational structure, policies, procedures and processes. Within a given workflow, ECM can be configured to perform automated actions, such as Email notifications and prompting users to enter information or executing tasks.
    • Suspicious activity reporting: ECM provides a Suspicious Activity Report (SAR), i.e. for activity the financial institution decides to report to FinCEN. SAR documents the financial institution's review and analysis of the activity in question. This functionality provides a thorough completion of SAR so that it meets the regulatory requirement to contain adequate decision, documentation and narrative information. It also ensures a timely filing of SAR documents (related functionality includes the ability to e-File SAR.) Ultimately, these abilities also allow FinCEN, law enforcement, regulatory authorities, and intelligence agencies to take further action as needed.
    • Executive information and productivity metrics reporting: ECM is designed with a built-in reporting engine and dashboard builder. With a user-friendly reporting wizard, non-technical end-users can create powerful reports. These reports can also be saved in a graphical format and then incorporated into a dashboard. There can be multiple dashboards in ECM, and dashboards can be configured, enabled and/or restricted according to user role. For example, executive reports for senior management can track year-to-date losses, recoveries and potential losses, while productivity reports for team leaders can summarize open cases by investigator.