Wolters Kluwer announced today that SPI Research, the leading independent technology services research firm, has named the company a 2016 Best-of-the-Best professional services organization. Wolters Kluwer was among 549 participating organizations and one of the 20 firms selected for the distinction. Best-of-the-Best winners excel across five critical service performance dimensions: leadership, client relationships, human capital management, service execution and finance and operations.
“SPI Research’s PS Maturity Model has become a valuable benchmark in our efforts to meet the evolving needs of our customers and a useful guide to pinpoint areas of success and those that require improvement,” said Darin Byrne, senior director of Professional Services at Wolters Kluwer. “It’s an honor to be recognized as a Best-of-the-Best winner because it reaffirms our dedication to service excellence as we help customers comply with today’s continuously evolving regulatory standards.”
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
Wolters Kluwer Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer which provides legal, finance, risk and compliance professionals and small business owners with a broad spectrum of solutions, services and expertise needed to help manage myriad governance, risk and compliance needs in dynamic markets and regulatory environments. The division’s prominent brands include: AppOne®, AuthenticWeb™, Bankers Systems®, BizFilings®, Capital Changes, CASH Suite™, CT Corporation, CT Small Business, CT Lien Solutions, Corsearch, Datacert, ELM Solutions, GainsKeeper®, NRAI, OneSumX®, TyMetrix®, Uniform Forms™, VMP® Mortgage Solutions and Wiz®.
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. Wolters Kluwer reported 2015 annual revenues of €4.2 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.